Dunkin Donuts

Reviews about Dunkin Donuts

• 5 / 5

  By Wes Anthony
  Fast service. Use the app to order ahead and choose to pick up inside for the fastest option. If you pick drive thru pick up you may be waiting awhile behind 8 cars.
  February 25, 2017
• 1 / 5

  By Amy M
  At Dunkin Donuts
  5705 Youree Dr, Shreveport, LA 71105
  
  I come here every morning after I drop my daughter off at school right next door. I get the same thing. A medium iced coffee with sugar and French Vanilla cream. Today I came in the afternoon. I got 2 doughnuts (for my daughter) and this coffee. First we got our doughnuts, the doughnut had a hair in it. I tried to take it off without having to "complain" but the hair was stuck inside it. I politely told the lady at the window if could I please have another doughnut bc this one has a hair stuck in it. I don't mean to complain at all.
  She said No problem! I handed her the doughnut and she gave me another one. Then my coffee came out during this and it was whiter than this one in the photo. Straight just cream. My coffee was made and handed to me by the manager. I said this coffee it too light, I'm so sorry could you please add less creamer, it's just way to much cream.
  The manager looked at the other employee with a nasty face, while giving me a glare and said what's wrong?
  So the manger came to me and said "what's wrong it's what you ordered, it's the French Vanilla. I said yes it is. I order this everyday and it is never loaded with this much cream.
  So she made my other one, not much better at all. She handed me it complaining saying it looks the exact same, it's the same exact thing. She didn't try to make it better, she got upset bc a customer asked for their coffee the way the like it.(I mean I don't think and regular coffee drinker would drink this, it taste like nothing but creamer) And gave me an attitude the whole time. I knew not to mention this one also was loaded with cream and I would be drinking straight creamer bc she would complain some more. So i smiled and said thank you and i took the coffee home and had to throw it away. I made sure to mention to her that I am the customer, if anyone should be giving that attitude it should be me. Not the other way around.
  
  If you are choosing a job in customer service. You are to be Abel to please your customers. Have a kind personality. Be the person who goes out their way for customer satisfaction. I mean you are the manager, isn't that your job? Aren't you the employees role model? I was the only customer there. Wasn't like they were super busy. She was just rude, nasty, and didn't want to do her job. Simple as that.
  
  The morning crew is great. I just don't see how people pick a job in customer service and act that way? Just make the coffee! Your the manager, how do you not know how to make a coffee?
  January 22, 2017